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Anna Martin
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Head of the Technology Centre of ExcellencePwC
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Compliance Complaint Handler, Deloitte UK

Assessing the legality of insurance sales using policy documentation

Academy Development Manager, Deloitte UK

Managing teams of between 10-35 new recruits through training and accreditation - Identifying the root cause of quality issues and providing feedback to this effect to help shape future training schemes - Running training sessions to ensure that all changes in guidance landed effectively - Mentoring and providing support to individuals who were struggling to pass within the 8 week timeframe - Chairing management meetings where individual performance was discussed and decisions were made as to ongoing contractual agreements

Team Leader, Deloitte UK

Heading up a team with 13-15 experienced contractors - Influencing managers at a senior level. Attending regular meeting with the Operation Management team and heads of delivery to address organisational challenges and help define solutions - Working closely with the Change and Risk teams and taking an active part in policy change

Operations Manager, Huntswood

Heading up a team of 100-150 experienced contractors split across 12 Operational Teams - Harnessing the skills and expertise of a diverse group to deliver consistently high quality and productivity results exceeding project expectations - Building strong relationships with key people across the project and using their insight to ensure that all aspects of new ideas have been thought through in full to achieve the desired result - Identifying the root cause of quality issues and assessing MI to categorise trends

Senior Operations Manager, Huntswood

Heading up a team of 360 experienced contractors including 27 Team Leaders and 1 Operations Manager - Committing to challenging deadlines and doing whatever it takes to meet them - Securing the strongest set of BAU results on the project to date and exceeding the client's quality, productivity and operational breach targets - Working in a fast paced environment. Providing direction through uncertain times including a change in supplier and a major site relocation. - Liaising with and successfully managing Heads of Function from the Risk, Change, MI and Resourcing departments

Senior Operations Manager, PwC

Leading 6 teams across Market Activation; Research Solutions, Purchase Knowledge, Salesforce Specialist Team, E-mail Marketing, Design Studio and Document Design

Head of the Technology Centre of Excellence
PwC

Delivering exceptional client value with talented teams & transformational technology

English

I care about client experience, driving efficiency and the people agenda! If we're delivering something that it isn't going to change the dial in one of those areas then I have to question the purpose and how the outcome would benefit my clients, my stakeholders or my teams!

My Education
Law with Politics BA Hons
University of Manchester
Manchester, United Kingdom
English Language, English Literature, Psychology, Spanish
St Michael's Grammar School
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