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Working in the Major Accounts Department, providing general administrative duties and liaising with customers to resolve their queries.
Working as part of the Credit Referrals Team investigating and resolving credit related issues within agreed time scales using Excalibur.
Day to day management of Change and Configuration activities using Assyst as the IT Service Management Tool.
Managing and implementing Changes to the agreed SLA criteria in line with Change Management procedures.
Operation team management to deliver a Change Management function.
Management of Internal and Customer driven projects through to delivery, ensuring that resource, cost and impact was managed effectively.
Coordinated the delivery of a highly focused Service Improvement Programme within Delivery. This included Document Management, rolling out a Reward and Recognition scheme and end to end budget reporting.
I am Responsible for planning, implementing and maintaining the capability to deliver ITIL functions to my Internal and external suppliers. This includes Reporting, Stakeholder Management, Cost Management, leading Service Improvement initiatives, Compliance and assessing new Business Opportunities.
Current Role as it's so diverse
I am an ambitious, professional and organised individual with solid Change Management experience gained within the telecoms sector. I have worked for the same company for a number of years, which has allowed me to carry out a multitude of operational and leadership roles. I have been given the opportunity to go on secondments to different teams, which is a useful mechanism to see if you are suited to a role before you sign on the dotted line – I quickly learnt that the role of a firewall technician was not for me! My current role allows a good work life balance which is very important for me with two young children.
Research career options in full, choose a company that works for you and suits your character - remember we spend half our lives at work, so the people you work with are just as important as the job itself.
I loved Psychology. People interest me!
Communication, Negotiation, Influencing
I have attended a number of courses which has helped to develop me personally. I am currently working towards my ITIL expert certification in Service Management.
I never really knew what I wanted to do when I left school, so I decided on a broad course in Tourism and Business.
I would have done a lot more research into possible careers, there’s a lot of resources available to help you do this. I’ve learnt that it’s a lot easier to study when you are younger without the worries of a mortgage and children to support.
