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Claire Matthews
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Leadership & Professional Development Key Account Manager, HRCredit Suisse, London
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The Media Business Group, Team Secretary

I started out at a vibrant media agency, working with a team of 6 creative media planners and buyers. I would liaise with clients, plan events, greet guests and minute meetings. It was a fun role and a great start to my career!

Rogge Global Partners, Executive Assistant

RGP are a small investment house and during my time there I supported 3 Directors, through diary management, travel organisation, report preparation and dealing with client requests

Credit Suisse, Team Admin & PMO

I started working at Credit Suisse in 1999 as a team admin (for 1 director and a team of 60) in IT Infrastructure. This was a very busy role, involving complex diary management, expense management, travel organisation, minuting meetings and report preparation. I started working within a Project Management office after a couple of years and assisted a senior PMO in the management of IT Networks projects

Credit Suisse, Training & Development Coordinator

Responsible for training & development within the region for IT: Setting up training events (logistics, LMS event set-up), development of a leadership program, vendor Management & coordination of team builds

Credit Suisse, Communications Officer & Business Management/PMO

Responsible for comms, business & project management for Networks & Database Storage: Creating and implementing a yearly communications plan (incl. SharePoint, comms templates and intranet design), PMO activities such as reporting, budget management and contractor renewals. Implementing a training & development initiative (running
training open days, creating materials & developing a T&D portal)

Credit Suisse, Chief Technology Officer, Chief of Staff Team

Responsible for communications within the Group CTO CoS Team: Creating and implementing a Communications strategy, developing an internal Social MyPage & Intranet Page, leading & Facilitating human capital related activities, developing town hall content and departmental videos and the development of a culture program to identify cultural roadblocks

Credit Suisse, Regional Business Management

Responsible for the coordination of regional activities for the head of IT UK & Ireland & for managing an IT Graduate Program: Creating & implementing a high level Comms strategy, design & maintenance of a SmartConnect site (internal collaboration), oversight of governing workstreams (Culture, Talent & Innovation) and Program lead for the IT UK TA Program

Leadership & Professional Development Key Account Manager, HR
Credit Suisse, London

I am responsible for the support and delivery of Professional Development solutions to key accounts within Corporate Functions. This includes: Creating and delivering Organizational Development solutions in –
line with CF strategy and Global Key Account duties for Operations (incl. budget management and reporting). I am also the Global Training Lead for the Corporate Functions Graduate Program. I am a trained facilitator in DiSC communication styles, 360 feedback, leadership styles and
culture workshops and an active member of the Modern Muse Program and WomenConenct

I love my current job. I enjoy the challenges I face on a daily basis. One day I might be faciliating a workshop on Communications Styles and the next I might be working with multiple stakeholders on the design of a Global training program for graduates or working with a client group on developing a training strategy for their workforce. For me, variety really is the key.

When I'm not working or spending time with my family (husband and 3 sons) I love being creative by designing and making greetings cards. I am also an active fundraiser for Cancer Research UK (a cause close to my heart) - 2 years ago my family and I created an official fundraising group and to date have raised £80,000. I am also a football fan and am often found at West Hams homeground with my son!

Accounting, banking & finance

Stay motivated and learn something new every day. It's key to continually develop and set yourself challenges. To succeed you need to care passionately about what you do and not 'settle' for anything

Education and training
My Education
English Literature and Theatre Studies A-Levels
Havering College of Further and Higher Education
Hornchurch, United Kingdom
Computers and Computing BTECH
Art, Drama, English Language, English Literature, German, Information technology 
St Edwards Church of England School

I loved English, both literature and language and although I tried hard I am not particularly good at maths! (thank goodness for Excel!)

More about me

In order for me to do my job effectively I need to be organised, communicate well and to be creative. I juggle multiple client groups and programs and need to be flexible in my approach in order to deliver

I have developed a number of key skills since joining Credit Suisse. I am an effective project manager, I have core skills in communications (both training others and creating effective communications), I am trained to faciliate workshops, including 360 Feedback sessions, communciation styles, effective leadership skills, Vendor Relationhip management and OCI/OEI Culture tools. In addition I am an active member in our European Women's Network, the Modern Muse Program, Women Connect and I am a qualified Mental Health First Aider

When I was at school I wanted to be a writer. I wrote a fictional novel when I was 21 years old and after receiving many rejections from publishers I decided to follow a new career path. I still love writing and am determined to self publish in the future.

There isn't much I would do differently, I stand by all of my career choices and value each one for the skills and experience they have given me. Never turn down an opportunity as you never know where it will lead

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