Administrative Assistant in Head Office, Richer Sounds
This was a great role to find out about office work. I was given specific responsibilities, and learned a lot about customer service. I worked in the Service Dept of Richer Sounds, and logged the incoming repairs, took inquiries from colleagues and provided updates to the stores on when their repairs would be ready.
Trainee Patent Indexer, Derwent Information
As I had a degree in Chemistry, I felt that I ought to try out a career where I needed to use my degree. I was trained to be a "polymer patent indexer", which meant that I had to read a patent (a legal statement of "I thought of this first") related to the use of plastics and other chemical compounds and work out what was specifically unique, and then select the appropriate codes from our system to apply to the patent which would allow people to search for it in a very large computer system.
Office Manager, Audio Partnerships plc
I was responsible for all sorts of administrative things in the small office environment, and taught myself how to use a computer to improve processes within the small company.
Technical Support Analyst, Computacenter UK plc
"I provided telephone technical support to other people who worked in offices." Computacenter had agreed to help people at other companies with any problems they had using their computers at work. They would callup and ask for help on lots of different topics from problems printing, using an application or things not working as expected.
Project Co-Ordinator, Computacenter UK plc
In my role as Tech Support Analyst, I had to arrange small office moves, and from this, I progressed into complex office moves, and then into smaller projects for our customers.
I led projects for our customers to upgrade the desktop computers and email systems that they used in the offices. Some of these were very large & complicated and happened at the same time as the people moved to a different office building.
Where there are several related projects which change different parts of how a company works together, this is called a programme. It's another layer of complexity.
Sales Operations Manager
When a company sells things, they usually have a set of IT systems, and processes for managing the sale from when they identify a potential customer all the way through to delivering the items bought. It's important for companies to know what sales might happen during the year, as this is the main income stream for a company.
Business Operations Manager
Executive Support Programme Manager
English, German, French
Information technology IT / ICT
Chemistry with a European Language BSc Hons
Biology, Chemistry, English Language, English Literature, French, German, Mathematics, Physics
Aberdeen Grammar School
I wanted to be a Vet or a Forensic Scientist, my job probably didn't exist when I was at school.