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Joanne Mackie
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Customer and People DirectorSuperdrug
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Queens Moat House Hotels 1988 - 1992

Assistant Manager

Allied Domecq 1993-1999

Training and Recruitment

Matalan 1999-2005

National HR Manager

Savers Health & Beauty 2005-2007

Head of HR

Customer and People Director

I know that most people say it, but I genuinely love my job! it has allows me to be creative and I get to innovate and help others everyday. Speaking honestly, it has it's challenges, but that's what makes it the job I love and from these challenges I learn even more about myself, the business and the role. Every challenge provides a new learning for next time and they do say you should never stop learning!

All my jobs, for some reason or another have had fantastic highs and the occasional low and all of them created stepping stones for where I am now. If you want to know any more about a specific job role i've done, please feel free to get in touch. I'd love to hear from you!

I’m Jo Mackie, Customer and People Director for Superdrug and Savers. I have currently been with A.S. Watson for 13 years and if I’m honest, the time has flown by.

As the saying goes, time really does fly when you’re having fun! I absolutely love my job and I feel very fortunate that I get to work with a team as fantastic as mine who are full of fun, opinionated, driven, compassionate, challenging, influential and engaging.  Every day I feel inspired to come into work.

We’re committed to helping everyone progress their career and we even have a  Women’s Network, especially to support Women, anyone can join as long as they’re committed to equality. We can all play our part to deliver a change that our children and children’s children will look back on positively.

When i'm not at work, I live in Surrey with my husband - my daughter left home a few years ago :( I love going on holiday and spending time with my family and friends (& shopping at Superdrug of course!) 

Recruitment and human resources HR

Throughout my career I have had lot's of learnings (and even a move from Newcastle!) along the way. I would say that to achieve your dream job you need to constantly push yourself, sometimes this will mean out of your comfort zone, talk to people, let people know your ambitions and dreams and never stop learning! Go on that course, job shadow that person with the job of your dreams and always ask questions - people will love to hear from you!

My Education
Hotel, Catering and Institutional Management (Higher National Diploma (HND))
Blackpool And The Fylde College
Blackpool, England
Benfield Comprehensive School

I loved my time in Blackpool. Part of the course was a module in People Management which was my favourite. I remember learning about Transactional Analysis and wanting to find out more. Looking back I learned some good management lessons but there were better courses I could have done if only I'd known what I wanted to do!

More about me

For me, the most important skills in my role are:

Strong work ethic
Positive attitude
Good communication skills
Time management abilities
Problem-solving skills
Acting as a team player
Self confidence
Good negotiation skills

Although, I would say that these skills are something you need for whatever job you do ?

Throughout my career I've been lucky enough to work for some fantastic mentors who have been both my bosses and colleagues. They have given me skills and advice that I still use today and watching the way they work inspired me to do what I do!

When I was at school I wanted to be a hotel manager - a long story but something to do with a TV programme I think...! my current role is definitely not hotel management, but it did carve the way for what i'm doing now, thank goodness for the TV show Hotel!

I'd have been less serious about a boyfriend when I was doing my A levels which might have got me to University ?

Click here to ask me a question!