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Engaging with customers, handling queries and complaints
Responsible for customer financial transactions and records including cash handling
Financial management reports, budget control and maintaining company bank accounts
Part of a team responsible for designing and running selection and recruitment processes
Training managers and staff representatives in employment legislation and HR policies
Responsibility for selection processes pan-UK, including advertising, competency based interview & assessment centre design & delivery
Administration, scoring, interpretation and application of ability and psychometric tests
Managing third party suppliers including fee negotiation and on-site support
Promoting and delivering the AMS outsourcing solution to clients within agreed service levels
Responsibility for meeting the resourcing requirements for clients including design and delivery of attraction strategies, assessment and development processes and centres
Took a break to have my second child and spend some time with them while they were still young
Providing a complete secretarial, office and recruitment service to several small businesses
Providing HR advice and guidance to small business owners
Providing in-depth market research to support business plans and to secure investment
I manage a global team of Insights consultants (Manila, Gdansk and Belfast), providing research to help our colleagues be better at what they do.
My current job because it allows me to do what is important to me 
I’m self-confessed geek and a boomeranger on my second stint with AMS (left the first time to have a family and run my own successful business). I have 20 years’ experience in HR and Recruitment, and was the youngest person to attain Chartered CIPD membership in UK & Ireland.
My proudest accomplishment is owning a Blue Peter badge!
Outside of work, I’m a busy mum of two (my son is 13 and my daughter is 10) and a carer for my husband, who has a degenerative condition.
My faith is central to my life and I volunteer twice a week.
I hold two pieces of advice close to my heart:
1) Treat others how you would like to be treated; and
2) You can’t always change your circumstances, but you can always change your perspective
I loved Maths, Sciences and Art. I disliked Geography (but I think that had more to do with the teacher than the subject!)
Tenacity, perseverance, curiosity, creativity
Mentoring from others is the best way to learn; I've also developed my skills by studying while working. I find the combination of practical and theory works best for me.
I wanted to be an archaeologist (Indiana Jones!)
Have more confidence in myself!
