Fresh out of uni, I was recruited for my language skills and trained up to do network support in English, French and German. This is when I got bitten by the IT bug!
Technical Consultant, Counterpoint Consulting
Here I started out doing telephone based support for IT solutions customers, then gradually increased my skills by deploying solutions myself, internally at first and then in a customer facing capacity. I began taking Microsoft Certified Professional (MCP) courses and exams, working my way through to be a Microsoft Certified Systems Engineer (MCSE).
Training Manager, ExecuTrain
I took my technical skills and started training others in how to do the same things. I also managed a team for the first time, considering career and team development.
Consultant/Technical Account Manager
After working almost exclusively with Microsoft technologies for 5 years, I went to work at the mothership. My first role was as Consultant helping customers design and implement Microsoft based solutions. It was great to work at a company where new products were regularly launched, there was never an option to get bored. I made a sideways move and became a Technical Account Manager to get a better work/life balance.
Various Service Management roles, Axa
Various IT management roles, Friends Life
Senior Client Relationship Manager, Diligenta
Business Development Director, Maximise IT
In this role I am responsible for the development of the relationship with a number of key strategic clients, the delivery of services as defined in the client contract, and ownership across the business of client revenue and profitability. This includes being a point of escalation for client issues, including financial / commercial, contractual, service and delivery, and driving the level of accountability and management by the appropriate business and IT teams. I strive to ensure high levels of client satisfaction at all times.
Its hard to pick one, they each have their own merits. Some have been fab for innovation, some for travel opportunities, in some I have worked with some amazing people or for fantastic customers.
I have worked in variety of IT roles for over 20 years, initially quite technically focused (I used to carry screwdrivers around in my handbag!) before moving into more relationship and commercially focused leadership roles.
Information technology IT / ICT
BA Hons - Economics and French
French, Mathematics, Economics
I liked learning new things, meeting new people and opportunities to travel. I disliked revising for exams.
Ability to quickly comprehend complex business processes and issues. Interpersonal skills to develop effective relationships at all levels. Strong communication skills both written and verbal . Not having a phobia about public speaking is very useful.
Early in my career I did more formal training courses and achieved technical certifications. I participated in corporate developments programmes for soft skills as my career progressed. Now my skills are developed on the job and through working with mentors.
I didn't really have a clue, I wanted to go to uni, thought I'd do a role that required language skills but didn't want to narrow my options until I had to! A career in IT was not on my radar...
Nothing, I am a great believer in things happening for a reason.